Assurant
Reviews and Complaints
Can’t speak directly with an assurant customer agent
Never use Assurant
Had a policy with Assurant for my cell phone's. 8 year customer with T-Mobile.
Had the first claim due to phone getting wet due to a child falling in a pool. Received a replacement that was a refurbished phone! The phone on the claim was 3 months old. Next, I put the damaged phone in the envelope that came to return it.
Dropped it in the mailbox at the lost office, per instructions from Assurant. Now they tell me they never received my returned phone and i owe full price for the new phone! I didn't take it inside to have the enveloped scanned. Huge mistake!
I have called the post office 4 times, they say Assurant has the phone. Assurant says they never received it and won't do a search, that it's the post office that lost it. So now I owe an extra $600 for a phone i dont have and am stuck with a refurbished piece of junk. I can't get anyone to help me and have even talked to a supervisor at Assurant who said that I can't prove I mailed it, so it's my problem.
So whatever scam they are doing cost me $600 plus the worthless monthly fees.
Never again. And I'm cancelling my 8 year service with T-Mobile for doing business with such a lousy company.
Received replacement that wouldn't charge or turn on
Received replacement that wouldn't charge or turn on. In the box it has a slip stating that had been "tested for full functions R/2 Ready for Reuse" and a stamp in the box stating "quality assured #15".
I called to let them know it doesn't work. They email a new shipping label to return that phone and advised that once the device shows it's shipped from the shipping label provided it will trigger the new phone to be overnighted. I did not receive the new phone the next day. I then called to advise that I didn't receive it.
I was then told that it would take 3-4 business days for IT to review the ticket and release confirmation that the 2nd replacement could be sent. At that point I requested that I speak with a supervisor. The supervisor explained that their system automatically triggers the system to send it to Apple Care before triggering the system to release the knew phone & there was nothing she could do. I explained that this is an emergency phone and was already needed, and that my daughters wellbeing was at stake.
She then responded with "I'm sorry I wish there is something different I can tell you. There's no way to trick the system to trigger it to send it out early." I rebuttaled with it's not early. It's going on 4 days late, and now I'm told it's going to be a week and a half. I already paid my $175 to get a phone that didn't work.
Now I have to wait and risk my daughters safety because we were sent a faulty phone that has two statements saying it works. I requested that a phone be expedited. I was told there isn't a way to make that happen. I requested to speak with the supervisors manager.
She responded with you are welcome to talk to them, but they are going to tell you the same thing. At which point I restated that my daughters safety has already been jeopardized and I needed the phone. I only got an apology at which point I ended the call. *when I initially took the phone in US Cellular sent me to Apple Care to fix the phone.
Apple Care then sent me back to US Cell saying its hardware issues. Then Assurance tells me it needs to send it to Apple Care. When I was at Apple Care they showed me their insurance plan side by side to Assurance's plan. Apple covers way more.
The Apple rep advised that next time they recommend adding Apple Care when purchasing a new device so I can have all plus more coverage for my cell. After seeing the trend of everything keep getting sent back to Apple Care I will NEVER choose anything but Apple Care!
Extended warranty
Assurant Warranty and L G Appliance Service
Called LG for dishwasher repair which was out of warranty. After waiting 5 days for L G Service tech to show, he arrived and says issue was diagnosed as bad installation.
Was not at my home for more than 8 minutes, never even removed a tool out of his tool bag. Paid $95.40 for 1/3 of the total cost of a " out of warranty " service call. Another service company diagnosed the problem and advised it was a bad drain pump. Appliance was repaired by others.
tried to credit back to my C Card for $95.40 , was advised by Assurant that it was processed on 8-28-2017. Credit never showed, filed dispute with credit card company. Was then advised that minimum service" diagnostic " fee was $100.00. No refund due.
Bait and switch by both L G and Assurant.
Stay away from both . Rip off
Preferred solution: Full refund
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Verified Reviewer2 Damaged Phones in 2 weeks time
- Didnt fix the solution
- Still no phone
Preferred solution: Let the company propose a solution
Rip off insurance coverage policy ever!
Bought an LG Refrigerator in 2012. Purchased Assurant Service Protection Advantage extended warranty.
Expires in 2018. My Fridge stopped working was not cooling lost all the food in the refrigerator April 13. I called for service it took 1 week before they came out to service it. He determined it was the compressor was no good.
waited 2 weeks for the part to come in. he put it in worked for 1 week started not to cool again the Temp in fridge was 50 - 55 degrees I called again they took another week to com out had to order another compressor took another 3 weeks before it came in he put it in worked for about 2 weeks started not cooling again. they came to check they said it was the compressor that took another 3 weeks to come in, when he put that in it never worked again. the refrigerator know was completely dead not cooling at all the temp the next morning in the fridge was 70 degrees.
I call and they said it was irreparable. Then I received an e-mail from assurant stating they would not replace or pay for a replacement.
Preferred solution: Full refund
Device Claim
I filed a claim with Assurant after my daughter dropped her phone and cracked the screen. I paid my $175.00 deductible, which I thought was exorbitant, but it’s not like I have a choice.
Assurant overnighted a phone to me, which was great. I was told I would be receiving a new phone, however, after seeing it, it was clearly refurbished. A week after I had it activated, the phone stopped taking a charge. I took the phone into US Cellular and they told me that the phone was defective and that I needed to return it to Assurant.
I called Assurant shortly thereafter. Apparently, receiving a defective phone is so prevalent that it is an option on their automated phone system. When I spoke with someone, they told me that they will not send a new phone until I send the old one back. Despite the fact that when I filed the original claim they overnighted the new (refurbished) phone to me before I returned the damaged one.
I was told, because I’m not paying the $175.00 deductible this time, they don’t overnight a new phone. My understanding is that when I paid my $175.00 deductible, I was getting a working phone. So I was taken aback when I was told this. Now I have to send the defective phone back, then wait for them to review it, and if I’m lucky, fix it or send me another *** phone, which means my daughter will be without a phone for over a week.
This company has terrible customer service, which they can get away with since US Cellular customers and customers of other carriers don’t have a choice of phone insurance companies.
Therefore, they can charge whatever they want for a deductible and provide whatever defective phones they feel like. Further, from what I can tell this is an unregulated industry, which makes matters even worse for customers.
- Still no phone
Preferred solution: Deliver product or service ordered
Bad service call
Have paid for a exteneded warranty that is worthless
Called on July 20th 2017 was on ignore for over 45 minutes fianlly was given a differant number to call 866-298-**** , another 30 minutes was given a 3rd number to call 866-265-**** another 45 minute call finally was given a service# 1193**** was told I would get a call from a service provider , well on 07/24/17 called back another 45 minutes because the just could noot figure out the service # they gave me , 07/26/17 finally got a call and was told they found a service provider and I would get a call from them , first of I bought a Maytag not a off brand name a major brand name and they cant find someone to repair it , *** I live in north florida noe in adifferant country , well after waitting day after day called on 08/04/17 and again no one knows , asked for supervisor , none working , called on 08/05/17 after beening on ignore for over 35 minutes hang up . Just wanted someone there to explain why I was so stupid to buy this worthless warranty
Preferred solution: Full refund
Assurant Solutions does not fix your appliance even if it's the first claim you have ever made after years of paying for coverage
We have paid for coverage on our washer and dryer since we purchased them 11 years ago. This is the first time we have ever made a claim and they sent a repair man out to my house, he diagnosed the problem and they approved the repair.
They come today and completely tear my washer apart, I have pieces of washer all over my basement! ( mind you the washer was washing. Clothes last night!) it still worked. As they got the washer all apart they discovered that the drum was also bad, now this changes the price so they submit for the price difference and the claim is originally decided that they would fix it but they would have to send someone else out to fix it .
Because as it turns out the drum is a life time warranted part that only a certified servicer of kitchen aid can obtain completely free of charge from the company. Yet the repair company they sent are not certified servicers of the appliance they knew I had. They had the make, model and serial number of my appliance and they send someone who isn't authorized to fix it! I contacted kitchenaid to see if I could get the drum since it was a lifetime warranted part.
They agreed to send me the drum but then informed me that since someone who wasn't certified to repair the washer tore it apart it now voids the manufacturers warranty on my washer!!! Assurant left my washer in hundreds of pieces in my basement and have now decided that they will pay me 447.00 for it! After they have taken almost 1500.00 from me over the years to cover an appliance that they have never had to do anything to, the representative of the company was rude and unprofessional and told me that because the other part that was bad was a warranted part they wouldn't pay for it. I can understand that but they should be able to easily get the part from the manufacturer and other than the part itself it cos t no more labor to replace it because it had to be removed to get to the part they agreed to fix to begin with!
Representative from assurant refused to let me speak with anyone above him or the claims department that made the choice! *** beware they have no problem taking your money but they won't pay out on claims!!!
- Sent someone not authorized to repair my washer
Assurant - Cell Phone Claim Review
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Verified ReviewerAssurant - Claim Review
Edit. Assurant did not respond.
After submitting a complaint with the Business Consumer Alliance, Assurant has not received any response. Below is the complaint.
February 28, 2017
Re: Complaint #9881**** - Assurant Solutions - Corporate HQ
In the absence of any response from the company to this complaint despite our two requests to them, we are closing our file on this complaint.
This unanswered complaint will become part of the information we report to the public on this company for the next three years. Should any government agency request our files on this company, your complaint will be included.
If you have settled this complaint directly with the company, would you please let us know that, as well as any other comments you might have. Your help in doing this is important to ensure that our report to the public on this company is accurate.
Thank you for using Business Consumer Alliance. Business Consumer Alliance
I have not received a response.
I asked for a refund of this plan as it does not cover what it is stated in the policy. I have submitted a request for refund through ebay.
I spoke to Crystal at the company. I was told that accidental damage is not covered.
The band broke. In what way did I misuse a defective band when I put it on and it falls off?
I contacted the seller first and they said to go through Assurant.
The assurance plan stated it covers this. The wording says "accidental damage." How is a band coming off would be anything but accidental?
Frustrating on both parts.
Company does not honor warranty
This company does not expeditiously process complaints, and seemingly prolongs the claims process I will cancel this service once (if) I ever receive a new phone from this company. I've been trying to file a claim for 3 days to no avail.
Even the people at the t-mobile store agreed that the process should not be this difficult.
After 3 days, 3 visits to the t-mobile store, and no less than 7 phone calls to this company, I still have no answers regarding my claim and when I go online it says that the claim is no longer being processed! I will go through apple store and file lost/stolen phone will my homeowners insurance.
- Inability to process claim in t-mobile store
- Customer service
- Process turn-a-round
Preferred solution: Full refund
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I had a similar experience. Through the LG web site paid for out of warranted refrigerator repair and received an appointment.
No repair man. Called, they denied ever receiving an appointment.
couldn't reschedule for 4 days. Went through LG web site, got appointment next day, different company. They came, repaired refrigerator.
Left message to Assurance phone number, they came anyway, of course nobody was home and refrigerator was already repaired. Will contact Visa to get money back.