I purchased Renter Insurance with Assurant via Geico. I've had them for some years now.
A few days ago I went to the store and the bathroom mirror in my apartment had fallin from the wall crashed destroyed a custom make up holder with the make up in the box ruined glass everywhere. Assurant said they covered things falling but it had to be like a tree. I am like are you serious? I am paying for a personal content policy which is everything within the four walls.
I live in an apartment this should be covered!!!!! The adjuster and his supervisor were extremely rude. I wrote the CEO, VP and then went to Twitter and said i wont stop telling people until my claim is paid.
The VP of claims called me back and said your claim will not be paid so stop twitting. Sad.
This person wrote the review because of problem with delivery of assurant renters insurance from Assurant and attached a photo. Reviewer claimed that he or she wants Assurant to "be fair in paying the claim".
The most disappointing in user's experience was rude customer service, none payment of claim and didnt fix the solution. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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