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Called LG for dishwasher repair which was out of warranty. After waiting 5 days for L G Service tech to show, he arrived and says issue was diagnosed as bad installation.

Was not at my home for more than 8 minutes, never even removed a tool out of his tool bag. Paid $95.40 for 1/3 of the total cost of a " out of warranty " service call. Another service company diagnosed the problem and advised it was a bad drain pump. Appliance was repaired by others.

tried to credit back to my C Card for $95.40 , was advised by Assurant that it was processed on 8-28-2017. Credit never showed, filed dispute with credit card company. Was then advised that minimum service" diagnostic " fee was $100.00. No refund due.

Bait and switch by both L G and Assurant.

Stay away from both . Rip off

Product or Service Mentioned: Dishwasher Repair.

Reason of review: Poor customer service.

Monetary Loss: $400.

Preferred solution: Full refund.

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Anonymous
#1383540

I had a similar experience. Through the LG web site paid for out of warranted refrigerator repair and received an appointment.

No repair man. Called, they denied ever receiving an appointment.

couldn't reschedule for 4 days. Went through LG web site, got appointment next day, different company. They came, repaired refrigerator.

Left message to Assurance phone number, they came anyway, of course nobody was home and refrigerator was already repaired. Will contact Visa to get money back.

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