Assurant Washing Machine Warranty Reviews

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Found out there was a recall, so LG sent out a different service company. They were not authorized to fix it beyond what the recall allowed. The extended warrant company that LG uses is called Assurant. They wanted to send back out the service company that wasn't authorized to repair parts. When I asked to speak with a supervisor, they had difficult connecting me. They will repeatedly keep you on hold forever, and hope you get frustrated...
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1.5
I didn't like
  • Customer service
  • Cs lacks escalation options
  • Not willing to fix the persisting problem
#930711
Assurant has been a nightmare. I will never purchase anything from a store that uses them .This LG washer was $1200.00 in 2011 from Home Depot and I cannot get it fixed. I have standing water in it and cannot get a service provider from Assurant. They had no trouble taking my payment of $323.00 for extending my warranty though. I have been making phone calls for 11 days and still have no appointment. They keep telling me they will try to locate...
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1.0
I didn't like
  • Repairman they contracted never showed up for 2 scheduled appts
  • Rude representatives and lies
#859462