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I have had rental insurance with this company for almost 10 years. I just had a fire recently and filed a claim. They are telling me that they will give their workers a check to work on my kitchen and send my personal belongings to a cleaner. I explained to them that I...
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#1389811
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For what should be a simple phone theft claim, I am now onto day 25 where they have made multiple excuses and contradicted themselves day after day as to the reason my claim has not been resolved. I don't think between any of the staff they even have one clue about how...
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1.2
I liked
  • Nada
I didn't like
  • Process turn-a-round
  • Didnt fix the solution
  • Took forever
#1384052
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I requested a repair on my oven, which stopped working. My oven was diagnosed by 3 different technicians sent to my home by Assurant Solutions. After 6 months of multiple appointments cancelled by their technicians, conflicting diagnosis by each technician, technicians...
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Anonymous
Anonymous

Assurant did me the same way on a LG washer, I had two different repairman come out that THEY sent out, BOTH of them said its not worth fixing, 1,000.00 to fix, months later o...

1.0
#1381096
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Assurant - Dumb agents

My mother broke her phone and we called the insurance company, they filed a claim but the filed a claim on my device and reported it stolen, I called them back telling that they made a mistake, filed a new claim and boom, not approved. I just called them the third time and they can't find the such device. *** idiots, been waiting for 3 weeks now 3!!!
1.0
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Value for money
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#1374183
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The guy assurant sent out ordered parts and was pleasant at first. Once it came time to have the parts installed the nightmare began. He canceled several times and didn't show up or contact me. the 3rd time we rescheduled he never showed. I called to find out what had...
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2.0
#1370293
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Yes I did contact them via chat "Sonya" was the agent. I found out this insurance is basically worthless. I tried filing a claim because the phone was not holding a charge and I also mentioned that the screen had a small crack. The claim was denied because "any damage"...
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1.5
I didn't like
  • Poor customer service and shady business practices
#1366894
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I tried 8 times yesterday and got hung up on every time someone put me on hold. The only service provider this company would allow me to use, Premier Appliance Service, sent a guy out who did not know what he was doing. The service guy showed up, stuck his head in my...
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2.4
#1359241
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Purchased a phone almost a year ago. We bought the insurance through Assurant to cover for accident and failure. The phone began to have problems and then got cracked. We tried to make a claim and they cancelled the insurance. The only way we could contact them was...
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1.3
I didn't like
  • Customer service
#1357930
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Assurant sold us an extended warranty on our GE frig. We finally needed service recently. A tech came from some local repair company. He said that we had a bad motor/fan and he would order the part and get to us. Two weeks later we tried to call the local repair...
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1.3
I didn't like
  • Customer service lied to me
#1357861
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During the purchase of our RV, we foolishly succumbed to salesman pressure and purchased a My Good Sam Extended Service Plan, administered by United Service Protection Inc., and underwritten by Assurant. This decision was money wasted. Every claim was met with an...
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1.1
I didn't like
  • Denial of most claims
#1355725
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