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I purchased phone insurance through my TMobile account. One of the phones was stolen so I submitted a claim the same day. They authorized the claim, took my $150 deductable payment, then sent a text confirmation to the same phone that was stolen! The person that stole...
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1.0
#1441592
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Beware of Assurant !

Assurant's entire modus operandi is quite simple really: You break or loose your mobile device, you give them money in the form of a deductible which will vary depending on the device type & the circumstances of the LOSS TYPE. They in return will send you a "replacement " device that will be a rebuilt model that some other sucker has returned because that device was defective as well . So basically , you are paying good money for a refurbished device that will more than likely have issues. So, your T-Mobile device protection plan is just a scam to sell you the poorly recycled devices in the warehouse. Your Welcome America ..
1.8
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I liked
  • Fact that their were actual humans to converse with
I didn't like
  • Actual human interaction is highly overated
#1437037
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Staff member at the S. Miami Office whom I dated violated company policy, confidentiality. Upper management was notified and original back up documents were provided to the CEO, board and HR and nothing was done. It took me 2 years to get rid of this data analyst, I...
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2.5
#1436974
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Still paying for a device denied a claim because my children exchange phones (we are all on same plan, same company) Wasn't notified that i was not allowed to use a back up phone. If im still paying for the device insurance should cover it. Im still paying on a device...
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Anonymous
Anonymous

That’s how they stick it to you ! Your device is ONLY COVERED as long as it’s connected to the network. The moment you remove the SIM card from the device is the moment your c...

1.0
#1433637
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Assurant in Wayne, Pennsylvania - Misled and misinformed, leading to a VERY unsatisfied customer

During my present claim experience which I initiated a week ago, I have been given incorrect information and misled by several of their representatives on several occasions, to the point where it has turned out to be a significantly POOR customer service experience and experience with this company overall. I was essentially promised one phone and am now getting a different one, through the misinformation given by several of your representatives, and I am very displeased, frustrated, and unsatisfied with this process and company.
1.0
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#1429375
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I have 2 phones with Tmobile and the insurance with Assurant. I was told what my payment was, I thought until the phones were paid off, but I was wrong. Assurant just went up on the price of the insurance. No notice, it just showed up on my bill. After talking to...
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1.0
#1404773
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I have had rental insurance with this company for almost 10 years. I just had a fire recently and filed a claim. They are telling me that they will give their workers a check to work on my kitchen and send my personal belongings to a cleaner. I explained to them that I...
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#1389811
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For what should be a simple phone theft claim, I am now onto day 25 where they have made multiple excuses and contradicted themselves day after day as to the reason my claim has not been resolved. I don't think between any of the staff they even have one clue about how...
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1.2
I liked
  • Nada
I didn't like
  • Didnt fix the solution
  • Service reps
  • Process turn-a-round
#1384052
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I requested a repair on my oven, which stopped working. My oven was diagnosed by 3 different technicians sent to my home by Assurant Solutions. After 6 months of multiple appointments cancelled by their technicians, conflicting diagnosis by each technician, technicians...
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Anonymous
Anonymous

Assurant did me the same way on a LG washer, I had two different repairman come out that THEY sent out, BOTH of them said its not worth fixing, 1,000.00 to fix, months later o...

1.0
#1381096
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Assurant - Dumb agents

My mother broke her phone and we called the insurance company, they filed a claim but the filed a claim on my device and reported it stolen, I called them back telling that they made a mistake, filed a new claim and boom, not approved. I just called them the third time and they can't find the such device. *** idiots, been waiting for 3 weeks now 3!!!
1.0
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1374183
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